Inventor · disambiguated record
Roy A. Jensen
Also filed as: JENSEN ROY A
22 granted patents·1 pending application·2,590 citations·filing 1988–2012
97Inventor score
Top patents by PatentIndex Score
23 records- 0198US7050567B1Call management system using dynamic queue positionAVAYA TECHNOLOGY CORP·Filed 2000·Granted May 23, 2006·267 cites·29 claims
- 0297US6192122B1Call center agent selection that optimizes call wait timesAVAYA TECHNOLOGY CORP·Filed 1998·Granted Feb 20, 2001·352 cites·8 claims
- 0396US6535600B1System for automatically routing calls to call center agents in an agent surplus condition based on service levelsAVAYA TECHNOLOGY CORP·Filed 1999·Granted Mar 18, 2003·365 cites·17 claims
- 0495US6052460AArrangement for equalizing levels of service among skillsLUCENT TECHNOLOGIES INC·Filed 1997·Granted Apr 18, 2000·282 cites·25 claims
- 0595US5828747ACall distribution based on agent occupancyLUCENT TECHNOLOGIES INC·Filed 1997·Granted Oct 27, 1998·362 cites·32 claims
- 0694US6741698B1Call management system using dynamic threshold adjustmentAVAYA TECHNOLOGY CORP·Filed 2000·Granted May 25, 2004·108 cites·38 claims
- 0791US6088441AArrangement for equalizing levels of service among skillsLUCENT TECHNOLOGIES INC·Filed 1997·Granted Jul 11, 2000·171 cites·10 claims
- 0885US6724884B2Call management system using fast response dynamic threshold adjustmentAVAYA TECHNOLOGY CORP·Filed 2001·Granted Apr 20, 2004·53 cites·21 claims
- 0983US6553114B1System for automatically predicting call center agent work time in a multi-skilled agent environmentAVAYA TECHNOLOGY CORP·Filed 1999·Granted Apr 22, 2003·148 cites·6 claims
- 1081US5891857ACharacterized BRCA1 and BRCA2 proteins and screening and therapeutic methods based on characterized BRCA1 and BRCA2 proteinsUNIV VANDERBILT·Filed 1996·Granted Apr 6, 1999·60 cites·2 claims
- 1181US5468468AMethod for making a monoclonal antibody, monoclonal antibodies to α PDUS HEALTH·Filed 1993·Granted Nov 21, 1995·36 cites·15 claims
- 1280US5833986AMethods of inhibiting the growth of neoplasia using a monoclonal antibody against α platelet derived growth factor receptorUS HEALTH·Filed 1995·Granted Nov 10, 1998·27 cites·2 claims
- 1378US6359982B1Methods and apparatus for determining measures of agent-related occupancy in a call centerAVAYA TECHNOLOGY CORP·Filed 1999·Granted Mar 19, 2002·74 cites·34 claims
- 1476US6510221B1System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilitiesAVAYA TECHNOLOGY CORP·Filed 1999·Granted Jan 21, 2003·72 cites·20 claims
- 1575US6347139B1System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancyAVAYA TECHNOLOGY CORP·Filed 1999·Granted Feb 12, 2002·99 cites·19 claims
- 1674US8362072B2BRCA1-based breast or ovarian cancer treatment agents and methods of useUNIV KANSAS·Filed 2012·Granted Jan 29, 2013·1 cites·9 claims
- 1770US5677125AMethod of detection and diagnosis of pre-invasive cancerUNIV VANDERBILT·Filed 1994·Granted Oct 14, 1997·37 cites·22 claims
- 1865US2009170842A1Brca1-based breast or ovarian cancer prevention agents and methods of useUNIV KANSAS·Filed 2008·Application pending·0 cites
- 1964US5187071AMethod for the selective control of weeds, pests, and microbesFISCHER RANDY S·Filed 1988·Granted Feb 16, 1993·30 cites·11 claims
- 2063US5863739AAssay and kit for the detection of α platelet derived growth factor receptorUS HEALTH·Filed 1995·Granted Jan 26, 1999·10 cites·2 claims
- 2160US6342483B1Method for detection and treatment of breast cancerUNIV VANDERBILT·Filed 1998·Granted Jan 29, 2002·24 cites·4 claims
- 2244US6177410B1Therapeutic methods for prostate cancerUNIV VANDERBILT·Filed 1997·Granted Jan 23, 2001·5 cites·8 claims
- 2342US6149903ACharacterized BRCA1 and BRCA2 proteins and screening and therapeutic methods based on characterized BRCA1 and BRCA2 proteinsUNIV VANDERBILT·Filed 1998·Granted Nov 21, 2000·7 cites·4 claims
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