Inventor · disambiguated record
James K. Boutcher
Also filed as: BOUTCHER JAMES K · Boutcher James
106 granted patents·7 pending applications·925 citations·filing 2006–2022
99Inventor score
Files withWEST CORP72LANGUAGE LINE SERVICES INC17MATEER MICHAEL T6BOUTCHER JAMES K5CORDELL JEFFREY WILLIAM4
Top patents by PatentIndex Score
113 records- 0199US9143907B1Providing data messaging support by intercepting and redirecting received short message service (SMS) messagesWEST CORP·Filed 2013·Granted Sep 22, 2015·157 cites·15 claims
- 0299US7961866B1Method and computer readable medium for geographic agent routingWEST CORP·Filed 2006·Granted Jun 14, 2011·223 cites·8 claims
- 0398US9813363B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2013·Granted Nov 7, 2017·109 cites·12 claims
- 0496US8817968B1Short message service (SMS) response and interpretation applicationWEST CORP·Filed 2013·Granted Aug 26, 2014·40 cites·15 claims
- 0594US9621720B1Providing data messaging support by intercepting and redirecting received short message service (SMS) messagesWEST CORP·Filed 2015·Granted Apr 11, 2017·13 cites·20 claims
- 0694US9294890B1Intercepting and processing received short message service (SMS) messages to provide an automated responseWEST CORP·Filed 2013·Granted Mar 22, 2016·17 cites·15 claims
- 0794US9247066B1User input drivent short message service (SMS) applicationsWest Corporatin·Filed 2013·Granted Jan 26, 2016·70 cites·20 claims
- 0893US10200334B1Method and apparatus of providing live support service in a notification systemWEST CORP·Filed 2017·Granted Feb 5, 2019·5 cites·20 claims
- 0993US9232373B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2013·Granted Jan 5, 2016·15 cites·12 claims
- 1093US8687791B1System, method, and computer readable medium for routing an agent to a preferred communications platformCORDELL JEFFREY WILLIAM·Filed 2006·Granted Apr 1, 2014·26 cites·22 claims
- 1193US8667072B1Method and apparatus of providing live support service in a notification systemCORDELL JEFFREY WILLIAM·Filed 2011·Granted Mar 4, 2014·15 cites·18 claims
- 1293US8009822B1System for geographic agent routingWEST CORP·Filed 2006·Granted Aug 30, 2011·22 cites·32 claims
- 1392US10425783B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2014·Granted Sep 24, 2019·17 cites·11 claims
- 1492US8914850B1Context aware transactions performed on integrated service platformsMATEER MICHAEL T·Filed 2011·Granted Dec 16, 2014·15 cites·14 claims
- 1591US7769160B1System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer callWEST CORP·Filed 2006·Granted Aug 3, 2010·16 cites·17 claims
- 1690US9584990B1Short message service (SMS) response and interpretation applicationWEST CORP·Filed 2014·Granted Feb 28, 2017·9 cites·17 claims
- 1790US8964946B1Identifying recorded call data segments of interestWEST CORP·Filed 2012·Granted Feb 24, 2015·11 cites·17 claims
- 1889US10511713B1Identifying recorded call data segments of interestWEST CORP·Filed 2017·Granted Dec 17, 2019·6 cites·11 claims
- 1989US8995645B1System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer callWEST CORP·Filed 2014·Granted Mar 31, 2015·9 cites·20 claims
- 2088US8559618B1Contact center call routing by agent attributeCORDELL JEFFREY WILLIAM·Filed 2006·Granted Oct 15, 2013·14 cites·19 claims
- 2187US9549300B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2016·Granted Jan 17, 2017·3 cites·20 claims
- 2287US9003328B1Method and system of providing enhanced appointment notification service to mobile devicesWEST CORP·Filed 2014·Granted Apr 7, 2015·4 cites·20 claims
- 2386US9313330B1Identifying recorded call data segments of interestWEST CORP·Filed 2012·Granted Apr 12, 2016·7 cites·20 claims
- 2486US8600417B1Consumer care systemMATEER MICHAEL T·Filed 2011·Granted Dec 3, 2013·9 cites·14 claims
- 2585US9282126B1Context aware transactions performed on integrated service platformsWEST CORP·Filed 2014·Granted Mar 8, 2016·5 cites·14 claims
- 2684US9654627B1Electronic card delivery and communication channel integrationWEST CORP·Filed 2015·Granted May 16, 2017·5 cites·19 claims
- 2783US10367937B1Providing data messaging support by intercepting and redirecting received short message service (SMS) messagesWEST CORP·Filed 2018·Granted Jul 30, 2019·3 cites·20 claims
- 2883US9537993B1Identifying recorded call data segments of interestWEST CORP·Filed 2016·Granted Jan 3, 2017·4 cites·20 claims
- 2983US8707206B1Method and system of providing enhanced appointment notification service to mobile devicesBOUTCHER JAMES K·Filed 2009·Granted Apr 22, 2014·6 cites·21 claims
- 3083US8462934B1System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer callCORDELL JEFFREY WILLIAM·Filed 2010·Granted Jun 11, 2013·5 cites·18 claims
- 3182US11182767B1Systems and methods for managing payments using a communication deviceMATEER MICHAEL T·Filed 2010·Granted Nov 23, 2021·6 cites·14 claims
- 3282US10455091B1User input driven short message service (SMS) applicationsWEST CORP·Filed 2018·Granted Oct 22, 2019·3 cites·20 claims
- 3382US9386137B1Identifying recorded call data segments of interestWEST CORP·Filed 2015·Granted Jul 5, 2016·4 cites·20 claims
- 3481US9106731B1Identifying recorded call data segments of interestWEST CORP·Filed 2012·Granted Aug 11, 2015·4 cites·17 claims
- 3580US10958788B1Third-party outdial process for establishing a language interpretation sessionLANGUAGE LINE SERVICES INC·Filed 2020·Granted Mar 23, 2021·2 cites·20 claims
- 3680US9412255B1Remote monitoring of activity triggered sensors and a customized updating applicationWEST CORP·Filed 2014·Granted Aug 9, 2016·5 cites·17 claims
- 3779US9537959B1Context aware transactions performed on integrated service platformsWEST CORP·Filed 2016·Granted Jan 3, 2017·2 cites·20 claims
- 3879US9203963B1System and method for real-time geographical call display of automatic call distributor callsWEST CORP·Filed 2015·Granted Dec 1, 2015·3 cites·20 claims
- 3979US8699693B1System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer callWEST CORP·Filed 2013·Granted Apr 15, 2014·3 cites·20 claims
- 4078US9256879B1Method and apparatus of providing live support service in a notification systemWEST CORP·Filed 2014·Granted Feb 9, 2016·1 cites·20 claims
- 4177US9871919B1User input driven short message service (SMS) applicationsWEST CORP·Filed 2017·Granted Jan 16, 2018·2 cites·20 claims
- 4277US9232059B1Method and apparatus of processing caller responsesWEST CORP·Filed 2015·Granted Jan 5, 2016·2 cites·20 claims
- 4376US8655327B1Method and apparatus of providing data service mobilityMATEER MICHAEL T·Filed 2009·Granted Feb 18, 2014·4 cites·18 claims
- 4476US8649491B1System and method for real-time geographical call display of automatic call distributor callsBOUTCHER JAMES K·Filed 2008·Granted Feb 11, 2014·4 cites·19 claims
- 4575US10389880B1Short message service (SMS) response and interpretation applicationWEST CORP·Filed 2017·Granted Aug 20, 2019·2 cites·20 claims
- 4673US10972606B1Testing configuration for assessing user-agent communicationLANGUAGE LINE SERVICES INC·Filed 2019·Granted Apr 6, 2021·2 cites·20 claims
- 4773US10706392B1Method and system of providing appointment notification service to mobile devicesWEST CORP·Filed 2019·Granted Jul 7, 2020·0 cites·20 claims
- 4873US10601743B1Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support serviceWEST CORP·Filed 2018·Granted Mar 24, 2020·1 cites·20 claims
- 4973US9800668B1Context aware transactions performed on integrated service platformsWEST CORP·Filed 2017·Granted Oct 24, 2017·1 cites·20 claims
- 5073US8488773B1System for geographic agent routingBOUTCHER JAMES K·Filed 2011·Granted Jul 16, 2013·2 cites·28 claims
Showing the top 50 of 113 patent records by PatentIndex Score.
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →