Inventor
ANISIMOV NIKOLAY
US49 patents
⚠️ This page may combine multiple inventors who share the name “ANISIMOV NIKOLAY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
16 patentsUS6985943B2Jan 10, 2006
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC114 citations98
US8018921B2Sep 13, 2011
Using XML expressed primitives for platform and system-independent call modeling
GENESYS TELECOMM LAB INC48 citations97
US7907598B2Mar 15, 2011
Method for implementing and executing communication center routing strategies represented in extensible markup language
GENESYS TELECOMM LAB INC65 citations97
US6985478B2Jan 10, 2006
Using XML expressed primitives for platform and system-independent call modeling
GENESYS TELECOMM LAB INC90 citations97
US6067357AMay 23, 2000
Telephony call-center scripting by Petri Net principles and techniques
GENESYS TELECOMM LAB INC325 citations97
US6449358B1Sep 10, 2002
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
GENESYS TELECOMM LAB INC205 citations96
US6178239B1Jan 23, 2001
Telephony call-center scripting by petri net principles and techniques
GENESYS TELECOMM LAB INC105 citations96
US6157655ADec 5, 2000
Method for estimating telephony system-queue waiting time in an agent level routing environment
GENESYS TELECOMM LAB INC137 citations95
US7565428B2Jul 21, 2009
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC27 citations94
US6286033B1Sep 4, 2001
Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
GENESYS TELECOMM LAB INC192 citations94
US7823167B2Oct 26, 2010
Method and apparatus for extending contact center configuration data for access by third-party applications over a data network
GENESYS TELECOMM LAB INC23 citations92
US7376227B2May 20, 2008
Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
GENESYS TELECOMM LAB INC47 citations92
US7373405B2May 13, 2008
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMM LAB INC21 citations92
US7222301B2May 22, 2007
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
GENESYS TELECOMM LAB INC36 citations92
US9083802B2Jul 14, 2015
Method and system for integrating an interaction management system with a business rules management system
GENESYS TELECOMM LAB INC5 citations84
US7792254B2Sep 7, 2010
System for distributing VXML capabilities for execution on client devices
GENESYS TELECOMM LAB INC2 citations61
GENESYS TELECOMMUNICATIONS LABORATORIES INC
15 patentsUSRE46153ESep 20, 2016
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations84
US9462435B2Oct 4, 2016
System and methods for integrating short message service messaging with contact center applications
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations83
US10218848B2Feb 26, 2019
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations82
US10277742B2Apr 30, 2019
System and methods for scheduling and optimizing inbound call flow to a call center
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9924038B2Mar 20, 2018
Method and system for integrating an interaction management system with a business rules management system
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9538010B2Jan 3, 2017
Method and system for integrating an interaction management system with a business rules management system
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US10097689B2Oct 9, 2018
System and methods for integrating short message service messaging with contact center applications
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US9459841B2Oct 4, 2016
Automated call center software build generator
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations63
US10289389B2May 14, 2019
Automated call center software build generator
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US10250750B2Apr 2, 2019
Method and system for integrating an interaction management system with a business rules management system
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9553988B2Jan 24, 2017
System and methods for scheduling and optimizing inbound call flow to a call center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9854006B2Dec 26, 2017
System and methods for improving interaction routing performance
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46538ESep 5, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46521EAug 22, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
USRE46387EMay 2, 2017
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
ANISIMOV NIKOLAY
12 patentsUS9553755B2Jan 24, 2017
Method for implementing and executing communication center routing strategies represented in extensible markup language
ANISIMOV NIKOLAY21 citations93
US8654963B2Feb 18, 2014
Method and system for integrating an interaction management system with a business rules management system
ANISIMOV NIKOLAY13 citations92
US8229484B2Jul 24, 2012
System and methods for integrating short message service messaging with contact center applications
ANISIMOV NIKOLAY19 citations92
US8117538B2Feb 14, 2012
Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
ANISIMOV NIKOLAY34 citations92
US8411844B1Apr 2, 2013
Method for controlling abandonment rate in outbound campaigns
ANISIMOV NIKOLAY29 citations90
US8792632B2Jul 29, 2014
System and methods for scheduling and optimizing inbound call flow to a call center
ANISIMOV NIKOLAY11 citations84
US8275647B2Sep 25, 2012
Method for assembling a business process and for orchestrating the process based on process beneficiary information
ANISIMOV NIKOLAY11 citations84
US8699699B1Apr 15, 2014
System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center
ANISIMOV NIKOLAY10 citations81
US9519906B2Dec 13, 2016
Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance
ANISIMOV NIKOLAY3 citations73
US8582752B1Nov 12, 2013
System and method for optimal outbound dialing in virtual contact center
ANISIMOV NIKOLAY4 citations71
US9008075B2Apr 14, 2015
System and methods for improving interaction routing performance
ANISIMOV NIKOLAY2 citations62
US8718690B2May 6, 2014
System and methods for integrating short message service messaging with contact center applications
ANISIMOV NIKOLAY0 citations51