Inventor · disambiguated record
Doug Gisby
Also filed as: GISBY DOUG
18 granted patents·3 pending applications·1,541 citations·filing 1996–2012
96Inventor score
Files withGISBY DOUG8GENESYS TELECOMM LAB INC5ROCKWELL INTERNATIONAL CORP3ASCENDENT TELECOMMUNICATIONS INC1LAZARIDIS MIHAL1
Top patents by PatentIndex Score
21 records- 0198US6002760AIntelligent virtual queueGENESYS TELECOMM LAB INC·Filed 1998·Granted Dec 14, 1999·399 cites·25 claims
- 0298US5943416AAutomated survey control routine in a call center environmentGENESYS TELECOMM LAB INC·Filed 1998·Granted Aug 24, 1999·340 cites·11 claims
- 0397US8195163B2Client device method and apparatus for routing a callGISBY DOUG·Filed 2011·Granted Jun 5, 2012·225 cites·20 claims
- 0495US6337904B1Automated survey control routine in a call center environmentGENESYS TELECOMM LAB INC·Filed 2000·Granted Jan 8, 2002·110 cites·5 claims
- 0592US6259786B1Intelligent virtual queueGENESYS TELECOMM LAB INC·Filed 1999·Granted Jul 10, 2001·169 cites·20 claims
- 0690US8000712B2Client device method and apparatus for routing a callASCENDENT TELECOMMUNICATIONS INC·Filed 2007·Granted Aug 16, 2011·19 cites·16 claims
- 0788US8238537B2System and method for reconnecting a device to a group callGISBY DOUG·Filed 2009·Granted Aug 7, 2012·16 cites·14 claims
- 0883US6118865AAutomated survey control routine in a call center environmentGENESYS TELECOMM LAB INC·Filed 1999·Granted Sep 12, 2000·78 cites·18 claims
- 0982US8718255B2Method and system for device switching through a serverYAP SHEN-YUAN·Filed 2007·Granted May 6, 2014·14 cites·16 claims
- 1074US8169899B2Client device method and apparatus for routing a callGISBY DOUG·Filed 2007·Granted May 1, 2012·3 cites·23 claims
- 1174US6028925ATelephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spacesROCKWELL INTERNATIONAL CORP·Filed 1996·Granted Feb 22, 2000·65 cites·15 claims
- 1273US8447303B2Method and system for automatic seamless mobilityGISBY DOUG·Filed 2008·Granted May 21, 2013·3 cites·19 claims
- 1371US5818909AAgent speech detector system and method for use with a telephonic switchFiled 1996·Granted Oct 6, 1998·55 cites·8 claims
- 1469US8781446B2Method and system for data exchange when a call is established on a non-class A cellular endpointLAZARIDIS MIHAL·Filed 2008·Granted Jul 15, 2014·3 cites·19 claims
- 1567US8554218B2Client device method and apparatus for routing a callGISBY DOUG·Filed 2012·Granted Oct 8, 2013·1 cites·36 claims
- 1662US6246759B1Call overflow system and method for overflowing telephone calls between telephonic switchesROCKWELL INTERNATIONAL CORP·Filed 1996·Granted Jun 12, 2001·38 cites·22 claims
- 1754US8625576B2Client device method and apparatus for routing a callGISBY DOUG·Filed 2012·Granted Jan 7, 2014·0 cites·23 claims
- 1851US2009279683A1Method, apparatus and system for intelligent call routingGISBY DOUG·Filed 2008·Application pending·0 cites
- 1949US2009097631A1Method, apparatus and system for routing a call using overflow groupsGISBY DOUG·Filed 2007·Application pending·0 cites
- 2046US2005154733A1Real-time change detection for network systemsFiled 2004·Application pending·0 cites
- 2133US5923747ACommunications system and interface circuit for interconnecting telephonic switch and agent computerROCKWELL INTERNATIONAL CORP·Filed 1996·Granted Jul 13, 1999·3 cites·20 claims
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →