Inventor · disambiguated record
Kurt M. Joseph
Also filed as: JOSEPH KURT · JOSEPH KURT M
37 granted patents·16 pending applications·1,359 citations·filing 2002–2018
98Inventor score
Files withAT & T IP I LP12SBC TECHN RES INC10SBC KNOWLEDGE VENTURES LP9JOSEPH KURT M3SBC PROPERTIES LP3
Top patents by PatentIndex Score
53 records- 0198US8229102B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2008·Granted Jul 24, 2012·212 cites·20 claims
- 0297US7936861B2Announcement system and method of useAT & T IP I LP·Filed 2004·Granted May 3, 2011·255 cites·26 claims
- 0396US6807274B2Call routing from manual to automated dialog of interactive voice response systemSBC TECHN RES INC·Filed 2002·Granted Oct 19, 2004·104 cites·21 claims
- 0496US6697460B2Adaptive voice recognition menu method and systemSBC TECHN RES INC·Filed 2002·Granted Feb 24, 2004·125 cites·21 claims
- 0595US6853722B2System and method for automating customer slamming and cramming complaintsSBC TECHN RES INC·Filed 2002·Granted Feb 8, 2005·89 cites·31 claims
- 0694US7349534B2Call routing from first to second dialog of interactive voice response systemAT & T LABS INC·Filed 2006·Granted Mar 25, 2008·27 cites·21 claims
- 0794US6842504B2System and method for the automated analysis of performance dataSBC PROPERTIES LP·Filed 2002·Granted Jan 11, 2005·95 cites·41 claims
- 0890US8646051B2Automated password reset via an interactive voice response systemPADEN JONATHAN·Filed 2004·Granted Feb 4, 2014·115 cites·18 claims
- 0990US8131524B2Method and system for automating the creation of customer-centric interfacesBUSHEY ROBERT R·Filed 2008·Granted Mar 6, 2012·17 cites·20 claims
- 1088US7617443B2Flexible multiple spreadsheet data consolidation systemAT & T IP I LP·Filed 2003·Granted Nov 10, 2009·53 cites·16 claims
- 1186US7272222B2System and method for processing complaintsSBC TECHN RES INC·Filed 2004·Granted Sep 18, 2007·25 cites·23 claims
- 1285US7379537B2Method and system for automating the creation of customer-centric interfacesAT & T KNOWLEDGE VENTURES LP·Filed 2002·Granted May 27, 2008·32 cites·31 claims
- 1384US8571203B2System and method for providing customer activities while in queueKNOTT BENJAMIN A·Filed 2012·Granted Oct 29, 2013·6 cites·20 claims
- 1484US7120244B2Call routing from manual to automated dialog of interactive voice response systemSBC TECHN RES INC·Filed 2004·Granted Oct 10, 2006·23 cites·26 claims
- 1579US7551723B2System and method for the automated analysis of performance dataAT & T IP I LP·Filed 2004·Granted Jun 23, 2009·18 cites·19 claims
- 1679US6856679B2System and method to provide automated scripting for customer service representativesSBC SERVICES INC·Filed 2002·Granted Feb 15, 2005·28 cites·20 claims
- 1778US7131117B2Method and system for automating the analysis of word frequenciesSBC PROPERTIES LP·Filed 2002·Granted Oct 31, 2006·26 cites·33 claims
- 1877US9152203B2Managing power consumption state of electronic devices responsive to predicting future demandSULLIVAN MARC·Filed 2012·Granted Oct 6, 2015·4 cites·20 claims
- 1977US7983412B2System and method for automating handling of slamming and cramming complaintsAT & T IP I LP·Filed 2007·Granted Jul 19, 2011·3 cites·20 claims
- 2076US7215757B2System and method to provide automated scripting for customer service representativesSBC TECHN RES INC·Filed 2004·Granted May 8, 2007·12 cites·19 claims
- 2175US7418095B2System and method for providing caller activities while in queueAT & T KNOWLEDGE VENTURES LP·Filed 2003·Granted Aug 26, 2008·13 cites·24 claims
- 2275US7346152B2Intelligently providing dialup access numbers using an automated voice response systemSBC KNOWLEDGE VENTURES LP·Filed 2004·Granted Mar 18, 2008·16 cites·15 claims
- 2374US8458015B2Methods and apparatus for analyzing user information to identify conditions indicating a need for assistance for the userJOSEPH KURT M·Filed 2009·Granted Jun 4, 2013·3 cites·17 claims
- 2472US8356091B2Apparatus and method for managing a networkAT & T IP I LP·Filed 2007·Granted Jan 15, 2013·4 cites·19 claims
- 2572US8165281B2Method and system for mapping caller information to call center agent transactionsJOSEPH KURT M·Filed 2004·Granted Apr 24, 2012·14 cites·25 claims
- 2672US7308288B2System and method for prioritized interface designSBC KNOWLEDGE VENTURES LP·Filed 2003·Granted Dec 11, 2007·11 cites·18 claims
- 2767US7620159B2System, method and software for transitioning between speech-enabled applications using action-object matricesAT & T I I LP·Filed 2004·Granted Nov 17, 2009·13 cites·5 claims
- 2865US7624278B2Resetting access account passwords of a multitude of compartmentalized systemsAT & T IP I LP·Filed 2004·Granted Nov 24, 2009·8 cites·21 claims
- 2963US2013238793A1Methods And Apparatus For Analyzing User Information To Identify Conditions Indicating A Need For Assistance For The UserAT & T IP I LP·Filed 2013·Application pending·0 cites
- 3063US2006026049A1Method for identifying and prioritizing customer care automationSBC KNOWLEDGE VENTURES LP·Filed 2004·Application pending·0 cites
- 3161US8589812B2Prioritized user interfacePASQUALE THEODORE·Filed 2007·Granted Nov 19, 2013·2 cites·16 claims
- 3261US2005075894A1System, method & software for a user responsive call center customer service delivery solutionSBC KNOWLEDGE VENTURES LP·Filed 2003·Application pending·0 cites
- 3359US2008123838A1Call Routing from First to Second Dialog of Interactive Voice Response SystemAT & T LABS INC·Filed 2008·Application pending·0 cites
- 3458US8218754B2System, method and software for transitioning between speech-enabled applications using action-object matricesPASQUALE THEODORE B·Filed 2009·Granted Jul 10, 2012·0 cites·9 claims
- 3557US7936862B2Intelligently providing dialup access numbers using an automated voice response systemAT & T IP I LP·Filed 2008·Granted May 3, 2011·0 cites·20 claims
- 3657US2003204435A1Direct collection of customer intentions for designing customer service center interfaceSBC TECHN RES INC·Filed 2002·Application pending·0 cites
- 3756US2007206757A1System and method to provide automated scripting for customer service representativesPENNINGTON STANFORD E JR·Filed 2007·Application pending·0 cites
- 3853US2010017698A1Flexible Multiple Spreadsheet Data Consolidation SystemAT & T IP I LP·Filed 2009·Application pending·0 cites
- 3952US7286656B2Method and system for displaying customer informationSBC TECHN RES INC·Filed 2004·Granted Oct 23, 2007·3 cites·21 claims
- 4052US6823053B2Method and system for displaying customer informationSBC PROPERTIES LP·Filed 2002·Granted Nov 23, 2004·3 cites·62 claims
- 4152US2004161078A1Adaptive voice recognition menu method and systemSBC TECHN RES INC·Filed 2004·Application pending·0 cites
- 4251US2006062375A1System and method for providing product offers at a call centerSBC KNOWLEDGE VENTURES LP·Filed 2004·Application pending·0 cites
- 4350US9671852B2Managing power consumption state of electronic devices responsive to predicting future demandAT & T IP I LP·Filed 2015·Granted Jun 6, 2017·0 cites·20 claims
- 4450US8549132B2Apparatus and method for managing a networkAT & T IP I LP·Filed 2012·Granted Oct 1, 2013·0 cites·20 claims
- 4549US2005195961A1System, method and software for delivering targeted content to queued usersSBC KNOWLEDGE VENTURES LP·Filed 2004·Application pending·0 cites
- 4648US2008063178A1Agent call flow monitoring and evaluationSBC KNOWLEDGE VENTURES LP·Filed 2006·Application pending·0 cites
- 4746US2004006473A1Method and system for automated categorization of statementsSBC TECHN RES INC·Filed 2002·Application pending·0 cites
- 4845US2008010084A1Method and system for displaying customer informationCASTRO D A·Filed 2007·Application pending·0 cites
- 4945US2007039036A1System, method and user interface to deliver message contentSBC KNOWLEDGE VENTURES LP·Filed 2005·Application pending·0 cites
- 5044US2020184963A1Virtual assistant augmentation systemAT & T IP I LP·Filed 2018·Application pending·0 cites
Showing the top 50 of 53 patent records by PatentIndex Score.
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