Inventor · disambiguated record
Joseph F. Khouri
Also filed as: KHOURI JOSEPH · KHOURI JOSEPH F · KHOURI JOSEPH FOUAD
71 granted patents·11 pending applications·2,290 citations·filing 1991–2014
99Inventor score
Top patents by PatentIndex Score
82 records- 0198US7864944B2Optimal call speed for call center agentsCISCO TECH INC·Filed 2005·Granted Jan 4, 2011·238 cites·16 claims
- 0297US7847815B2Interaction based on facial recognition of conference participantsCISCO TECH INC·Filed 2006·Granted Dec 7, 2010·45 cites·12 claims
- 0397US7242303B2Navigation and coordination during emergenciesCISCO TECH INC·Filed 2005·Granted Jul 10, 2007·123 cites·21 claims
- 0497US7002992B1Codec selection to improve media communicationCISCO TECH IND·Filed 2001·Granted Feb 21, 2006·208 cites·40 claims
- 0597US6947379B1Packet routing to reduce susceptibility to disturbancesCISCO TECH IND·Filed 2001·Granted Sep 20, 2005·170 cites·20 claims
- 0695US6707821B1Time-sensitive-packet jitter and latency minimization on a shared data linkCISCO TECH IND·Filed 2000·Granted Mar 16, 2004·119 cites·51 claims
- 0794US8938690B1Intelligent social collaboration hover cardKHOURI JOSEPH F·Filed 2010·Granted Jan 20, 2015·60 cites·17 claims
- 0894US8503621B2Secure voice communication channel for confidential messagingPATEL LABHESH·Filed 2006·Granted Aug 6, 2013·39 cites·12 claims
- 0994US7398429B2System and method for tracing and logging for software moduleCISCO TECH INC·Filed 2005·Granted Jul 8, 2008·39 cites·23 claims
- 1094US7178729B2Methods and devices for providing alerts for spoilage and hazardous combinationsCISCO TECH INC·Filed 2005·Granted Feb 20, 2007·84 cites·26 claims
- 1193US9680996B2Method and apparatus for scheduling callbacks via offline offer tasks to knowledge workersKUMAR SANJEEV·Filed 2008·Granted Jun 13, 2017·34 cites·10 claims
- 1293US6871212B2Method and apparatus for processing a telephone callASPECT COMM CORP·Filed 2001·Granted Mar 22, 2005·102 cites·17 claims
- 1393US6665396B1Call hold manager system and methodCISCO TECH INC·Filed 2000·Granted Dec 16, 2003·88 cites·32 claims
- 1492US6754335B1Call center with location queuing and dispatchingCISCO TECH IND·Filed 2001·Granted Jun 22, 2004·76 cites·57 claims
- 1591US7703691B2Multiple device and/or user associationCISCO TECH INC·Filed 2007·Granted Apr 27, 2010·22 cites·30 claims
- 1691US6678718B1Method and apparatus for establishing connectionsASPECT COMM CORP·Filed 1997·Granted Jan 13, 2004·172 cites·19 claims
- 1790US8290139B2Method and apparatus for maintaining dynamic queues in call centers using social network informationKUMAR SANJEEV·Filed 2008·Granted Oct 16, 2012·20 cites·27 claims
- 1890US7710869B1Packet routing to reduce susceptibility to disturbancesCISCO TECH INC·Filed 2005·Granted May 4, 2010·18 cites·14 claims
- 1990US7274291B2Dynamic and hybrid RFIDCISCO TECH INC·Filed 2005·Granted Sep 25, 2007·19 cites·18 claims
- 2089US9207832B1Intelligent social collaboration watchlist that visually indicates an order of relevanceKHOURI JOSEPH F·Filed 2010·Granted Dec 8, 2015·20 cites·18 claims
- 2188US7706741B2Integrated mobile communication and broadcast program reproduction deviceCISCO TECH INC·Filed 2006·Granted Apr 27, 2010·13 cites·26 claims
- 2288US7446657B2Dynamic and hybrid RFIDCISCO TECH INC·Filed 2007·Granted Nov 4, 2008·16 cites·18 claims
- 2388US7213768B2Multiple device and/or user associationCISCO TECH INC·Filed 2005·Granted May 8, 2007·16 cites·13 claims
- 2487US8264518B2Gesture-based actions in a video communication sessionKHOURI JOSEPH F·Filed 2009·Granted Sep 11, 2012·11 cites·18 claims
- 2586US8284920B2Method and system for transferring a call at an automatic call distribution systemSHAFFER SHMUEL·Filed 2005·Granted Oct 9, 2012·13 cites·17 claims
- 2686US7764951B2Techniques for tracking communication frequency across communication modalitiesCISCO TECH INC·Filed 2006·Granted Jul 27, 2010·12 cites·43 claims
- 2785US7720919B2Automatic restriction of reply emailsCISCO TECH INC·Filed 2007·Granted May 18, 2010·13 cites·11 claims
- 2884US8954863B2Intelligent social collaboration unified mediaKHOURI JOSEPH F·Filed 2010·Granted Feb 10, 2015·10 cites·13 claims
- 2984US7046636B1System and method for adaptively improving voice quality throughout a communication sessionCISCO TECH INC·Filed 2001·Granted May 16, 2006·39 cites·37 claims
- 3083US8645430B2Self-adjusting email subject and email subject historyKHOURI JOSEPH·Filed 2008·Granted Feb 4, 2014·12 cites·20 claims
- 3183US7706522B2Method and system for communicating with an automatic call distributor system agentCISCO TECH INC·Filed 2004·Granted Apr 27, 2010·32 cites·43 claims
- 3283US6856601B1Shared digital signal processing resources for communications devicesCISCO TECH IND·Filed 2001·Granted Feb 15, 2005·36 cites·32 claims
- 3382US7224775B1System and method for providing prioritized access to a messaging systemCISCO TECH INC·Filed 2000·Granted May 29, 2007·29 cites·32 claims
- 3482US7099280B1Method and system for logging voice quality issues for communication connectionsCISCO TECH INC·Filed 2001·Granted Aug 29, 2006·25 cites·48 claims
- 3581US8345854B2Method and system using presence information to improve services provided by automatic call distribution centersCISCO TECH INC·Filed 2005·Granted Jan 1, 2013·8 cites·26 claims
- 3681US8098273B2Video contact center facial expression analyzer moduleKHOURI JOSEPH·Filed 2006·Granted Jan 17, 2012·18 cites·19 claims
- 3780US8340270B2Identification of multiple persons on a phone callJAIN MUKUL·Filed 2007·Granted Dec 25, 2012·7 cites·23 claims
- 3880US8081749B1System and method for integrated queue managementSHAFFER SHMUEL·Filed 2004·Granted Dec 20, 2011·29 cites·39 claims
- 3978US8548156B2Method and system for blocking lower priority communications for improved automatic call distributionSHAFFER SHMUEL·Filed 2005·Granted Oct 1, 2013·6 cites·29 claims
- 4078US8005912B2System and method for presence notification for video projection statusCISCO TECH INC·Filed 2006·Granted Aug 23, 2011·5 cites·15 claims
- 4178US8000456B2Techniques for marking and manipulating voice message segments through a telephone user interfaceCISCO TECH INC·Filed 2006·Granted Aug 16, 2011·5 cites·38 claims
- 4275US8620654B2Text oriented, user-friendly editing of a voicemail messageKHOURI JOSEPH F·Filed 2007·Granted Dec 31, 2013·9 cites·7 claims
- 4375US8218753B2Processing multi-party calls in a contact centerKHOURI JOSEPH·Filed 2008·Granted Jul 10, 2012·5 cites·27 claims
- 4475US7315617B2Method and system for managing calls of an automatic call distributorCISCO TECH INC·Filed 2003·Granted Jan 1, 2008·17 cites·34 claims
- 4574US7035734B2Method and system for communicating navigation informationCISCO TECH IND·Filed 2003·Granted Apr 25, 2006·40 cites·65 claims
- 4673US9292834B2Messaging system with content-based dynamic menu generationPATEL LABHESH·Filed 2006·Granted Mar 22, 2016·2 cites·15 claims
- 4773US7813493B2Method and system for handling calls at an automatic call distribution systemCISCO TECH INC·Filed 2005·Granted Oct 12, 2010·4 cites·38 claims
- 4873US7249185B1Methods, devices and software for redundant transmission of voice data over a packet network connection established according to an unreliable communication protocolCISCO TECH INC·Filed 2000·Granted Jul 24, 2007·18 cites·24 claims
- 4972US9160858B2Routing of work in an enterprise based upon social information associated with enterprise agents and clientsCISCO TECH INC·Filed 2014·Granted Oct 13, 2015·3 cites·15 claims
- 5072US7551603B1Time-sensitive-packet jitter and latency minimization on a shared data linkCISCO TECH INC·Filed 2004·Granted Jun 23, 2009·14 cites·29 claims
Showing the top 50 of 82 patent records by PatentIndex Score.
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