Inventor

TERYOSHIN VITALIY

US16 patents

⚠️ This page may combine multiple inventors who share the name “TERYOSHIN VITALIY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMMUNICATIONS LABORATORIES INC

11 patents

US9674361B2Jun 6, 2017

System and method for intelligent task management in a workbin

GENESYS TELECOMMUNICATIONS LABORATORIES INC107 citations97

US9609131B2Mar 28, 2017

Activities assignment optimization for multi-skill contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC22 citations93

US9823949B2Nov 21, 2017

System and method for intelligent task management and routing

GENESYS TELECOMMUNICATIONS LABORATORIES INC19 citations91

US9900435B2Feb 20, 2018

Best match interaction set routing

GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations73

US10708428B2Jul 7, 2020

System and method for site aware routing for callback

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72

US10162685B2Dec 25, 2018

System and method for intelligent task management and routing

GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72

US10291781B2May 14, 2019

Best match interaction set routing

GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations62

US11140269B2Oct 5, 2021

Systems and methods for extended agent capacity

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51

US10110747B2Oct 23, 2018

Activities assignment optimization for multi-skill contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51

US9986096B2May 29, 2018

System and method for site aware routing for callback

GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations51

US9854006B2Dec 26, 2017

System and methods for improving interaction routing performance

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51

GENESYS TELECOMM LAB INC

3 patents

US7907598B2Mar 15, 2011

Method for implementing and executing communication center routing strategies represented in extensible markup language

GENESYS TELECOMM LAB INC65 citations97

US9392115B2Jul 12, 2016

System and method for contact center activity routing based on agent preferences

GENESYS TELECOMM LAB INC7 citations84

US9154627B2Oct 6, 2015

Activities assignment optimization for multi-skill contact center

GENESYS TELECOMM LAB INC13 citations83

ANISIMOV NIKOLAY

2 patents

US9553755B2Jan 24, 2017

Method for implementing and executing communication center routing strategies represented in extensible markup language

ANISIMOV NIKOLAY21 citations93

US9008075B2Apr 14, 2015

System and methods for improving interaction routing performance

ANISIMOV NIKOLAY2 citations62