Inventor · disambiguated record
Gregory S Reid
Also filed as: REID GREGORY S
11 granted patents·2 pending applications·258 citations·filing 2002–2011
91Inventor score
Top patents by PatentIndex Score
13 records- 0195US7200614B2Dual information system for contact center usersACCENTURE GLOBAL SERVICES GMBH·Filed 2002·Granted Apr 3, 2007·127 cites·21 claims
- 0284US7062505B2Content management system for the telecommunications industryACCENTURE GLOBAL SERVICES GMBH·Filed 2002·Granted Jun 13, 2006·39 cites·6 claims
- 0383US8090624B2Content feedback in a multiple-owner content management systemREID GREGORY S·Filed 2008·Granted Jan 3, 2012·11 cites·16 claims
- 0479US9785906B2Content feedback in a multiple-owner content management systemREID GREGORY S·Filed 2011·Granted Oct 10, 2017·3 cites·18 claims
- 0577US7769622B2System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicatorBT GROUP PLC·Filed 2002·Granted Aug 3, 2010·20 cites·30 claims
- 0675US8572058B2Presenting linked information in a CRM systemREID GREGORY S·Filed 2002·Granted Oct 29, 2013·13 cites·9 claims
- 0775US7418403B2Content feedback in a multiple-owner content management systemBT GROUP PLC·Filed 2002·Granted Aug 26, 2008·11 cites·8 claims
- 0872US8275811B2Communicating solution information in a knowledge management systemREID GREGORY S·Filed 2002·Granted Sep 25, 2012·10 cites·4 claims
- 0971US7395499B2Enforcing template completion when publishing to a content management systemACCENTURE GLOBAL SERVICES GMBH·Filed 2002·Granted Jul 1, 2008·17 cites·24 claims
- 1060US7502997B2Ensuring completeness when publishing to a content management systemACCENTURE GLOBAL SERVICES GMBH·Filed 2002·Granted Mar 10, 2009·7 cites·6 claims
- 1157US2004100493A1Dynamically ordering solutionsFiled 2002·Application pending·0 cites
- 1251US2005014116A1Testing information comprehension of contact center usersFiled 2002·Application pending·0 cites
- 1349US9396473B2Searching within a contact center portalLANE DAVID P·Filed 2002·Granted Jul 19, 2016·0 cites·21 claims
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