Inventor · disambiguated record
Wing-Ying Stephanie Leung
Also filed as: LEUNG WING-YING STEPHANIE
5 granted patents·1 pending application·219 citations·filing 2001–2001
85Inventor score
Technology areasH04M
Top patents by PatentIndex Score
6 records- 0186US7130411B2Hold queue position publicationIBM·Filed 2001·Granted Oct 31, 2006·48 cites·19 claims
- 0286US7095842B2Enabling caller controlled hold queue position adjustmentIBM·Filed 2001·Granted Aug 22, 2006·50 cites·53 claims
- 0386US6959081B2Expert hold queue managementIBM·Filed 2001·Granted Oct 25, 2005·45 cites·5 claims
- 0485US6826276B2Managing caller profiles across multiple call hold centersIBM·Filed 2001·Granted Nov 30, 2004·41 cites·40 claims
- 0582US7050568B2Hold queue managementBROWN MICHAEL WAYNE·Filed 2001·Granted May 23, 2006·35 cites·17 claims
- 0645US2003103618A1Voice browsing while waiting in a hold queueIBM·Filed 2001·Application pending·0 cites
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