Inventor · disambiguated record
Shimon Keren
Also filed as: KEREN SHIMON
8 granted patents·5 pending applications·251 citations·filing 2006–2011
89Inventor score
Top patents by PatentIndex Score
13 records- 0193US8108237B2Systems for integrating contact center monitoring, training and schedulingBOURNE JOHN·Filed 2006·Granted Jan 31, 2012·77 cites·2 claims
- 0292US8160233B2System and method for detecting and displaying business transactionsKEREN SHIMON·Filed 2006·Granted Apr 17, 2012·35 cites·20 claims
- 0388US8078486B1Systems and methods for providing workforce optimization to branch and back officesMCLEAN NICHOLAS ALEXANDER·Filed 2008·Granted Dec 13, 2011·59 cites·15 claims
- 0487US8117064B2Systems and methods for workforce optimization and analyticsBOURNE JOHN·Filed 2006·Granted Feb 14, 2012·25 cites·3 claims
- 0585US8112298B2Systems and methods for workforce optimizationBOURNE JOHN·Filed 2006·Granted Feb 7, 2012·13 cites·14 claims
- 0684US8112306B2System and method for facilitating triggers and workflows in workforce optimizationLYERLY THOMAS·Filed 2006·Granted Feb 7, 2012·26 cites·12 claims
- 0779US8670552B2System and method for integrated display of multiple types of call agent dataKEREN SHIMON·Filed 2006·Granted Mar 11, 2014·12 cites·7 claims
- 0875US8971517B2System and method for processing agent interactionsKEREN SHIMON·Filed 2010·Granted Mar 3, 2015·4 cites·20 claims
- 0960US2008181389A1Systems and methods for workforce optimization and integrationBOURNE JOHN·Filed 2008·Application pending·0 cites
- 1055US2007198325A1System and method for facilitating triggers and workflows in workforce optimizationLYERLY THOMAS·Filed 2006·Application pending·0 cites
- 1151US2012072254A1Systems and methods for providing workforce optimization to branch and back officesMCLEAN NICHOLAS ALEXANDER·Filed 2011·Application pending·0 cites
- 1246US2007282807A1Systems and methods for contact center analysisRINGELMAN JOHN·Filed 2006·Application pending·0 cites
- 1345US2007206767A1System and method for integrated display of recorded interactions and call agent dataWITNESS SYSTEMS INC·Filed 2006·Application pending·0 cites
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