Inventor · disambiguated record
S. James P. Spottiswoode
Also filed as: SPOTTISWOODE S JAMES P
28 granted patents·10 pending applications·3,090 citations·filing 2008–2022
98Inventor score
Files withAFINITI LTD7SPOTTISWOODE S JAMES P6AFINITI EUROPE TECH LTD5RESOURCE GROUP INTERNAT LTD5XIE QIAOBING4
Top patents by PatentIndex Score
38 records- 0199US9277055B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationSATMAP INT HOLDINGS LTD·Filed 2014·Granted Mar 1, 2016·168 cites·32 claims
- 0299US9025757B2Call mapping systems and methods using bayesian mean regression (BMR)RESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted May 5, 2015·183 cites·24 claims
- 0399US8879715B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationRESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted Nov 4, 2014·205 cites·29 claims
- 0499US8750488B2Predicted call time as routing variable in a call routing center systemSPOTTISWOODE S JAMES P·Filed 2011·Granted Jun 10, 2014·190 cites·15 claims
- 0599US8724797B2Estimating agent performance in a call routing center systemCHISHTI ZIA·Filed 2010·Granted May 13, 2014·185 cites·33 claims
- 0699US8712821B2Separate matching models based on type of phone associated with a callerSPOTTISWOODE S JAMES P·Filed 2008·Granted Apr 29, 2014·177 cites·32 claims
- 0799US8699694B2Precalculated caller-agent pairs for a call center routing systemCHISHTI ZIA·Filed 2010·Granted Apr 15, 2014·235 cites·28 claims
- 0898US8781100B2Probability multiplier process for call center routingSPOTTISWOODE S JAMES P·Filed 2009·Granted Jul 15, 2014·185 cites·38 claims
- 0998US8737595B2Systems and methods for routing callers to an agent in a contact centerRESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted May 27, 2014·187 cites·20 claims
- 1098US8731178B2Systems and methods for routing callers to an agent in a contact centerRESOURCE GROUP INTERNAT LTD·Filed 2012·Granted May 20, 2014·178 cites·31 claims
- 1198US8718271B2Call routing methods and systems based on multiple variable standardized scoringSPOTTISWOODE S JAMES P·Filed 2008·Granted May 6, 2014·191 cites·6 claims
- 1298US8634542B2Separate pattern matching algorithms and computer models based on available caller dataSPOTTISWOODE S JAMES P·Filed 2008·Granted Jan 21, 2014·181 cites·40 claims
- 1398US8433597B2Systems and methods for routing callers to an agent in a contact centerCHISHTI ZIA·Filed 2008·Granted Apr 30, 2013·200 cites·18 claims
- 1498US8295471B2Selective mapping of callers in a call-center routing system based on individual agent settingsSPOTTISWOODE S JAMES P·Filed 2009·Granted Oct 23, 2012·230 cites·44 claims
- 1597US8903079B2Routing callers from a set of callers based on caller dataXIE QIAOBING·Filed 2008·Granted Dec 2, 2014·199 cites·27 claims
- 1697US8670548B2Jumping callers held in queue for a call center routing systemXIE QIAOBING·Filed 2008·Granted Mar 11, 2014·181 cites·12 claims
- 1791US9686411B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI INT HOLDINGS LTD·Filed 2015·Granted Jun 20, 2017·6 cites·18 claims
- 1884US10044867B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI INT HOLDINGS LTD·Filed 2015·Granted Aug 7, 2018·3 cites·20 claims
- 1979US2022141340A1Call mapping systems and methods using variance algorithm (va) and/or distribution compensationAFINITI LTD·Filed 2022·Application pending·0 cites
- 2075US10567586B2Pooling callers for matching to agents based on pattern matching algorithmsXIE QIAOBING·Filed 2008·Granted Feb 18, 2020·5 cites·49 claims
- 2173US2022141339A1Call mapping systems and methods using variance algorithm (va) and/or distribution compensationAFINITI LTD·Filed 2022·Application pending·0 cites
- 2272US9699314B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI INT HOLDINGS LTD·Filed 2015·Granted Jul 4, 2017·1 cites·18 claims
- 2371US2021234963A1Call mapping systems and methods using variance algorithm (va) and/or distribution compensationAFINITI LTD·Filed 2021·Application pending·0 cites
- 2469US10992812B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI EUROPE TECH LTD·Filed 2020·Granted Apr 27, 2021·0 cites·17 claims
- 2566US10666805B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI EUROPE TECH LTD·Filed 2018·Granted May 26, 2020·0 cites·20 claims
- 2666US2021203783A1Call mapping systems and methods using bayesian mean regression (bmr)AFINITI LTD·Filed 2021·Application pending·0 cites
- 2763US10979569B2Call mapping systems and methods using bayesian mean regression (BMR)AFINITI EUROPE TECH LTD·Filed 2019·Granted Apr 13, 2021·0 cites·20 claims
- 2858US10142479B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI EUROPE TECH LTD·Filed 2015·Granted Nov 27, 2018·0 cites·20 claims
- 2957US2010020961A1Routing callers to agents based on time effect dataRESOURCE GROUP INTERNAT LTD·Filed 2008·Application pending·0 cites
- 3057US2010020959A1Routing callers to agents based on personality data of agentsRESOURCE GROUP INTERNAT LTD·Filed 2008·Application pending·0 cites
- 3155USRE48896EEstimating agent performance in a call routing center systemAFINITI LTD·Filed 2016·Granted Jan 18, 2022·0 cites·53 claims
- 3255USRE48860EEstimating agent performance in a call routing center systemAFINITI LTD·Filed 2016·Granted Dec 21, 2021·0 cites·60 claims
- 3354USRE48846EEstimating agent performance in a call routing center systemAFINITI LTD·Filed 2016·Granted Dec 7, 2021·0 cites·33 claims
- 3453US10334107B2Call mapping systems and methods using bayesian mean regression (BMR)AFINITI EUROPE TECH LTD·Filed 2015·Granted Jun 25, 2019·0 cites·20 claims
- 3552US2009190745A1Pooling callers for a call center routing systemRESOURCE GROUP INTERNAT LTD·Filed 2008·Application pending·0 cites
- 3652US2009232294A1Skipping a caller in queue for a call routing centerXIE QIAOBING·Filed 2009·Application pending·0 cites
- 3752US2009190750A1Routing callers out of queue order for a call center routing systemRESOURCE GROUP INTERNAT LTD·Filed 2008·Application pending·0 cites
- 3848US2010111288A1Time to answer selector and advisor for call routing centerAFZAL HASSAN·Filed 2008·Application pending·0 cites
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →