Inventor · disambiguated record
Nikolay Korolev
Also filed as: KOROLEV NIKOLAY · KOROLEV NIKOLAY I
42 granted patents·3 pending applications·378 citations·filing 2002–2018
98Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC29GENESYS TELECOMM LAB INC7FEDOROV SERGEY2SHASHKOV GEORGIY N2KOROLEV NIKOLAY1
Top patents by PatentIndex Score
45 records- 0198US9674361B2System and method for intelligent task management in a workbinGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jun 6, 2017·107 cites·21 claims
- 0297US9596350B1Virtual interactions in contact center operationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Mar 14, 2017·89 cites·20 claims
- 0395US9609131B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Mar 28, 2017·22 cites·18 claims
- 0494US9823949B2System and method for intelligent task management and routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 21, 2017·19 cites·19 claims
- 0591US9154627B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Oct 6, 2015·13 cites·18 claims
- 0691US8351594B2System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMM LAB INC·Filed 2010·Granted Jan 8, 2013·13 cites·15 claims
- 0790US10171669B2System and method for routing interactions for a contact center based on intelligent and dynamic routing considerationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jan 1, 2019·12 cites·18 claims
- 0886US9866695B1System and method for predictive routing based on a customer journey patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 9, 2018·9 cites·21 claims
- 0985US10373171B2System and method for making engagement offers based on observed navigation pathGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 6, 2019·6 cites·17 claims
- 1085US10162685B2System and method for intelligent task management and routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Dec 25, 2018·3 cites·20 claims
- 1185US9934491B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Apr 3, 2018·2 cites·20 claims
- 1284US9578071B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 21, 2017·2 cites·10 claims
- 1384US9159037B2Context aware interactionMEZHIBOVSKY VLADIMIR·Filed 2011·Granted Oct 13, 2015·7 cites·20 claims
- 1484US8259924B2System for creation and dynamic management of incoming interactionsKOROLEV NIKOLAY·Filed 2009·Granted Sep 4, 2012·15 cites·8 claims
- 1583US9392115B2System and method for contact center activity routing based on agent preferencesGENESYS TELECOMM LAB INC·Filed 2012·Granted Jul 12, 2016·7 cites·20 claims
- 1682US10289982B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted May 14, 2019·1 cites·18 claims
- 1782US8995644B2System and method for exposing customer availability to contact center agentsGENESYS TELECOMM LAB INC·Filed 2012·Granted Mar 31, 2015·5 cites·21 claims
- 1882US8238543B2System and methods for predicting future agent readiness for handling an interaction in a call centerSHASHKOV GEORGIY N·Filed 2009·Granted Aug 7, 2012·8 cites·13 claims
- 1981US10127321B2Proactive knowledge offering system and methodGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 13, 2018·5 cites·17 claims
- 2080US9781270B2System and method for case-based routing for a contactGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Oct 3, 2017·6 cites·20 claims
- 2179US9955012B2Pacing in knowledge worker engagementSTOLYAR ALEKSANDR·Filed 2010·Granted Apr 24, 2018·5 cites·18 claims
- 2276US9838537B2System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 5, 2017·2 cites·21 claims
- 2376US9350867B2System and method for anticipatory dynamic customer segmentation for a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted May 24, 2016·2 cites·18 claims
- 2475US10708428B2System and method for site aware routing for callbackGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 7, 2020·2 cites·20 claims
- 2575US9900435B2Best match interaction set routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2012·Granted Feb 20, 2018·3 cites·23 claims
- 2674US9866691B2System and methods for predicting future agent readiness for handling an interaction in a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 9, 2018·2 cites·17 claims
- 2774US9357069B2System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMM LAB INC·Filed 2012·Granted May 31, 2016·2 cites·18 claims
- 2871US9654634B2Management of transaction routing to enterprise agentsFEDOROV SERGEY·Filed 2009·Granted May 16, 2017·3 cites·24 claims
- 2970US10645226B2System and method for interaction callback pacingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 5, 2020·2 cites·10 claims
- 3068US10291781B2Best match interaction set routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted May 14, 2019·1 cites·18 claims
- 3168US9374466B2System and methods for predicting future agent readiness for handling an interaction in a call centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Jun 21, 2016·1 cites·20 claims
- 3266US9986096B2System and method for site aware routing for callbackGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 29, 2018·1 cites·20 claims
- 3364US8798257B2System and methods for predicting future agent readiness for handling an interaction in a call centerSHASHKOV GEORGIY N·Filed 2012·Granted Aug 5, 2014·1 cites·20 claims
- 3455US10447859B2System and method for exposing customer availability to contact center agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Oct 15, 2019·0 cites·22 claims
- 3554US9848084B2Adaptable business objective routing for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 19, 2017·0 cites·16 claims
- 3654US2018091650A1System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Application pending·0 cites
- 3753US10110747B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Oct 23, 2018·0 cites·16 claims
- 3851US10536578B2Pacing in knowledge worker engagementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jan 14, 2020·0 cites·18 claims
- 3950US9998599B2Virtual interactions in contact center operationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jun 12, 2018·0 cites·18 claims
- 4049US10440182B1Management of transaction routing to enterprise agentsFEDOROV SERGEY·Filed 2017·Granted Oct 8, 2019·0 cites·21 claims
- 4149US9979825B2System and method for exposing customer availability to contact center agentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 22, 2018·0 cites·20 claims
- 4246US10419614B2System and method for predictive routing based on a customer journey patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Sep 17, 2019·0 cites·19 claims
- 4344US2003043832A1Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call centerFiled 2002·Application pending·0 cites
- 4435US10986232B2Systems and methods for sizing modular routing applicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Apr 20, 2021·0 cites·4 claims
- 4533US2012197678A1Methods and Apparatus for Managing Interaction ProcessingRISTOCK HERBERT·Filed 2011·Application pending·0 cites
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